Frequently Asked Questions
Everything you need to know about your Basics order.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our return portal to start your request.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts for the perfect fit.
Are your clothes ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to fair labor practices and prioritize sustainable materials in our production process.